The internet company called, "Google," was started by a couple of kids, young guys, "20-somethings." Their goal was to make money to buy 'stuff.' Developing a mission statement that markets a service and an ideal was the challenge, as it is for all companies, and, proving it. Is it just about making money to buy 'stuff,' or, to provide a service that is helpful to others at a reasonable cost, with a reasonable profit to live, well, reasonably?
Over the years, Google expanded, hiring thousands. Every "new idea" became a "division" to add another product. Was the new product or service to provide a better value for the customer, or to maximize their own 'phaaat-bottom' lines?
Most customers of Google are not the millions of end-users that use Google products, so writing about it makes it seem confusing. A customer of Google is someone that buys or "rents" a "platform" from which to "pitch" their own products or services to end-users and other businesses. The end-user is the guy sitting at home, that types "http://www.google.com" into their internet browser, and then searches for something, a book, a word, an article about history or definition of pending legislation, etc.
And there are many ways to make-use of Google Products, free for end-users. Whle using calculators or spreadsheets or YouTube video-sharing or photo-album sharing or address books and so much more, the end-user allows other companies to "pitch" their products on-screen. These may not be "plain 'ole" advertisements. These are tiny "snippets" of something to "grab your attention," even for a moment, just-in-case it could be 'helpful' to you while doing whatever it is you are doing. Pop-up ads are annoying and "block your path," therefore are disruptive, burdening end-users with "additional steps" and "functions" that have nothing to do with one's tasks, hindering your on-line experience. Google strives to do better.
Blogger is a Google Product. Anybody can freely-express themselves in an online blog, which is a 'journal' to write one's thoughts, to freely-express one's opinions or beliefs. These blogs are "searchable" from the Google Product "search," so other people can find 'articles' about things of interest. Are you into gardening? Well, there are thousands who are. Need "insight" into auto-mechanics? Somebody had the same problem you have, and wrote a blog about it. See how that works?
It's a valuable service. And it's free, to anybody that wishes to make use of it. It's paid for by Google's customers. It's free to everybody, but Google's customers pay for it, by "renting" a space to "grab your attention" while using the free online service, in a non-disruptive way. If you search for blog entries about gardening, a Google Customer bought space and time to also show you that they have a magazine about gardening you can subscribe to, or a handy-dandy gadget about gardening you may find useful at home, in your own garden, for example.
That's why the service is valuable. That's why Google expanded into a broad range of Products, but it is the Google customer that pays for the convenience. It's all free to end-users.
So, what if an end-user has a complaint? They aren't paying for anything. They aren't "out" anything, monetarily, if something free isn't "working properly" or didn't do what they thought it would do. Should Google care?
If you were given a free pair of shoes, and they didn't fit, who are you going to complain to? What exactly is the complaint? Should Google care? WHY SHOULD GOOGLE CARE?
I started a blog years ago. Before starting my blog, I used pencil and paper, writing in a journal, spiral-bound note-books, etc. I started doing this as a kid. Before there was an internet, I was doing this on old BBS/EBBS systems, saving-to-disk. It's about my own faith, see. It doesn't matter the topic or the words used, it's about doing it, exercising free-expression. In so doing, per my faith, one's "heart" is "clarified" by "sorting through" the many thoughts of every-day existence. It's an ancient proverb, it comes from the Torah, and is applicable to all people, equally.
The blog I started online was on a website called, "Blogger." At the time, it was not owned by Google, so it was not a Google Product. I could, however, use Google Search to find my blog, or words or phrases in my blog that I had written about. That was very helpful. Did I use the word "Nephelium?" I could find it in my many blog posts on Blogger, using Google Search.
Google bought Blogger, and moved my blogs from "blogger dot com" to "blogspot dot com." Ever since, I cannot search for anything in my blogs. Further, the title of one of my blogs on Blogger was "BrutalHonesty," and it was unique, and I could type the name into my web browser's address bar and see my blog. Ever since Google bought Blogger, that is not the case, it takes me someone else's blog, called, "RandomThoughts," which has nothing to do with me, or my topics, or my faith.
Further, when I type in the web address of my blog, it re-directs me to "brutalhonesty2" instead of "BrutalHonesty dot blogger (now blogspot) dot com." In other words, my freely-expressed words, as per my faith, are hidden-away, somewheres, and unsearchable, in an electronic "dark-cave." THE PIT.
Is it because of my faith? Is it because of my sexual-orientation? Is it because of my Disabled American status?
WHY SHOULD GOOGLE CARE?
And this is where the 'arguments' go haywire and endless complicated "business models," memorized soundbites, reasonable-sounding platitudes, and text-book back-office jargon becomes a mindless droning-sound.
I can imagine the "sales-pitch" to a customer of Googles, buying space and time, to promote their own products and services to the many free-users of Google's. The Google marketing-rep may make a commission, and I can imagine he or she saying something like this: "We have algorithms that determine, over time, which end-users actually buy products that are shown on their computer screens while using Google, to single-out the low-income, disabled, or, to be 'pc' , "non-buyer" , and by doing so, you won't have to waste your ad dollar on those that won't buy anything anyway."
I can imagine that, and a whole lot more. National legislation and being dragged before Congress like Bill Gates and Microsoft, with a sizeable portion of future Google profits funding Legislators to victimize their next corporation. PROVE ME WRONG, PLEASE!
Kind regards, always,
CLAYTON LEON WINTON
1818 E. 16th Ave., Spokane, WA 99203